If you are having difficulty with this page please contact us by phone at: 1 888 272 0090
Ford Pro has partnered with Qmerit to bring you a seamless home charging experience. Qmerit’s nationwide network of electrical contractors are certified experts specially selected to complete your home charger installation.
During this process, you will receive a series of emails—both automated and personalized—with updates on your installation. Be sure to follow all instructions provided by Qmerit and your company to ensure the installation process runs smoothly and efficiently!
Qmerit will coordinate ordering and installing your permanent home charging station, with a dedicated Concierge managing every step in the process for you. That includes any required permitting for your electrical system improvements. Once installation is complete, your Qmerit installer will provide you with the peace of mind of a one-year warranty on parts and labor.
Please confirm your home meets the below requirements before scheduling your installation.
If you don’t see your question listed below, feel free to email us at service@qmerit.ca and we’ll be sure to get back to you with an answer as soon as possible.
Employees, who are invited to potentially be assigned an electric vehicle based on their job functions, and whose home and electrical infrastructure is compatible with participation requirements, will be approved on an individual basis to receive a Ford Pro™ charging station and home installation through Qmerit and their company’s home installation partner. Approval will be determined through completion of Qmerit’s digital Home Charging Assessment and a validated installation quote provided by a Qmerit certified installer.
Your company will pay one time for a home charger and electric services up to a sponsor limit, specific to your fleet program. If your home assessment quote exceeds this limit, further information will be provided so you can decide how you’d like to proceed.
Home installation is limited to single-family homes and townhomes/duplexes with a dedicated parking space and access to the unit’s electric meter. Rental properties or homes with HOA must receive landlord/HOA approval prior to install. All wiring runs are externally mounted and visible to homeowner. Costs associated to drywall, stucco, plaster, concrete or any other repairs to walls, ceilings, or floors if penetration is required for wiring runs are not included in the Qmerit home install quotes. See your company’s fleet guidelines for more specific details.
To protect our certified installers, no asbestos or lead paint may be present in the home and at risk of disturbance.
The Ford Pro AC Charging Station 11.5 kW or 80-amp Ford Charge Station Pro hardwire station with a 25-foot charging cable is the approved charger for your fleet program. The charging station will be wall-mounted to the nearest secure location on an interior or exterior garage wall based on your preference.
The <a href=”https://qmerit.ca/assessment/ford-pro/”>GET STARTED</a> links on this page will direct you to your Home Charging Assessment. After completing it, you will be receive an email to connect your job to a local certified Qmerit installer, who will review your project scope and provide a final estimate including permitting costs. You will also be provided a Qmerit Concierge who will assist you throughout the home installation process. The Qmerit Concierge will validate your company’s approval of the installer’s quote, and notify you when it is time to accept the quote and schedule the installation.
Your Qmerit Concierge will review your Home Charging Assessment, validate the installation quote provided and will seek approval from your company on your behalf. You will be notified by your Qmerit Concierge if you’re approved for the home installation benefit.
Your Qmerit Concierge will notify you of your approval status after reviewing your home charging assessment and installation quote. If you are not approved, your company will decide to keep you in your current vehicle or assign a different non-electric vehicle.
If you’ve received a message on the Qmerit portal that no installer is found, fill out the first section entirely with your contact information and a Qmerit Concierge will contact you. Qmerit is adding installers to their network every day and you will be matched with a certified installer in your area as soon as one is available.
If your charger is malfunctioning or you are having issues with the optional app/software, please contact the Ford Pro™ Charging customer support team at 1-800-34-FLEET, Option 3. Please let the Customer Service agent know you are part of the Ford Pro™ Home Charging program.
Your company will only pay for one home charger installation. Any additional installation will be your responsibility. If you are planning to move, you may want to wait and have the charger installed at the new residence, otherwise it will be your responsibility to have the charger uninstalled/reinstalled at your new residence.
The warranty on your Ford Pro™ charging station is 3 years from the date the station was shipped. If you have any issues, contact Ford Pro Charging at 1-800-34-FLEET, Option 3 and they will help you work through the issues and initiate a warranty claim if required. In some cases, these issues can be resolved remotely. In other rare cases, Ford Pro™ will ship you a new home charging station and you will return the non-functioning one. You will need to contact your Qmerit Concierge to schedule an electrician to uninstall the non-functioning unit and re-install the new one once Ford Pro™ Charging has processed your warranty claim.
Ford Pro™ Charging will process your warranty claim. You will be shipped a replacement station and you will return the non-functioning station in the same box. You will need to contact Ford Pro™ Charging at 1-800-34-FLEET, Option 3 to schedule an electrician to uninstall the non-functioning unit and re-install the new one.
Activation of the charging station and connection to your home Wi-Fi network is optional for your own benefit to monitor the charge station. Wi-Fi access to the charge station is available for select Ford Pro™ charging stations via the Ford Pro™ Telematics Drive App, including the 80-amp Ford Charge Station Pro. Charging events may be monitored via the Ford Pro™ E-Telematics service if utilized by your company, to support reimbursing you for energy expenses. E-Telematics uses vehicle data, meaning that connecting the charge station to Wi-Fi is not required.
To gain access to the Ford Pro™ Telematics Drive App, your company must have vehicles enrolled in Ford Pro™ E-Telematics and activate the Ford Pro™ Telematics Drive App as a service. To be invited as a user in the Drive App, ask your fleet vehicle manager to add you as a Drive App user. The fleet vehicle manager or an account administrator will add you as a driver on your company’s Ford Fleet Marketplace account and ensure the Drive app is enabled on the “Products” tab.
Ford Pro Telematics Drive App can be downloaded for <a href=”https://apps.apple.com/us/app/ford-telematics-drive/id1497783941″>iOS</a> or <a href=”https://play.google.com/store/apps/details?id=com.ford.fcsdriverinterface&hl=en_US&gl=US”>Android</a>.
If your company utilizes the BlueOval™ Charge Network, you will have access to over 70,000 public chargers without the need for a mobile app or company fuel card. Once the charger is selected and you’ve been routed to its location, activate the charger through the Charge Assist app in the vehicle’s SYNC touchscreen system and begin charging when prompted. Once completed, the cost of the charge will be billed to your company through monthly invoicing. If the vehicle is also enrolled in Ford Pro™ E-Telematics, the charge event will also be logged by the vehicle.
Qmerit is leading the charge in electrification. We’re simplifying the shift from fossil fuels to a more sustainable, electric-powered future with expert installation services for EV chargers and other energy transition technologies.
Qmerit certified installers are licensed, insured and rigorously screened. We follow industry best practices, manufacturer guidelines and local building regulations—and we handle all required permitting and inspections.
No need to spend hours researching electrical contractors and shopping for quotes. With our transparent pricing system, you know exactly what you’re getting. Plus our installers leverage group buying power to control costs and keep our pricing down.
Leading auto and EV charger manufacturers partner with Qmerit for home installation services. They know we’ll make the process easy for their customers while meeting their high standards for safety and service quality.
Our team’s legacy goes back 25 years, and includes more than 150,000 EV charger installations. If your charger ever needs servicing, you can be sure we’ll be here to help.